Referral or Self-Referral
Contact us by phone or email, or ask your GP, SENCO or another professional to refer. We respond within 2 working days.
Patient Information
For Patients
How to book, what to expect, fees, and your rights as a patient – from first enquiry through to follow-up care.
Your Pathway
Your Journey with SphereView
Clinical Review
Our clinical team reviews your referral, confirms suitability and identifies the most appropriate clinician for your needs.
Pre-Appointment Paperwork
We send a welcome pack by email: consent form, demographic information form, and validated clinical questionnaires.
Identity Verification
Photo ID is required. For children, confirmation of parental responsibility. For 16–17 year olds, capacity and consent are discussed directly.
Initial Assessment
Comprehensive history and formulation appointment. Collaborative, at your pace. Available in-person at our Chelmsford clinic or by secure video.
Written Formulation
Diagnostic summary, clinical formulation and treatment recommendations provided following your assessment.
Treatment Plan Agreement
A personalised treatment plan is agreed with you. Medication options are explained with full discussion of risks, benefits and alternatives.
Get started
Booking instructions
- 01
Contact us by email or phone to request an appointment
- 02
Our team will confirm availability and send you a pre-appointment pack
- 03
Please complete all forms before your appointment to maximise appointment time
- 04
For insurance-funded bookings, pre-authorisation must be obtained before your appointment
emergency
Emergency / crisis: 999 · A&E · NHS 111 · EPUT Crisis Line: 0800 995 1000
Fee Structure
Fee Structure
All fees are confirmed before treatment begins. The table below gives private fee for common appointments and reports.
Initial psychiatric assessment (Adult)
60 minutes£400
Initial psychiatric assessment (Child/Adolescent)
60 minutes£450
Follow-up / review appointment
30 minutes£200
Psychological therapy session
50 minutes£180
Parent Work
50 minutes£180
Couple Work
50 minutes£180
Parent & Child Specialist Work(To include play & teaching various aspects of parenting)
50 minutes£195
NeuroDevelopmental assessment(ADHD) – Adult
Multi-session£1,100
NeuroDevelopmental assessment(ADHD) – Child/Adolescent
Multi-session£1,300
QB Check only for ADHD Assessment
Multi-session£250
Medication review
30 minutes£200
After Medication review Prescription Charges
-£30
Additional copies of Letters/Reports
-£50
Reports for School Education Access & EHCP
-£100
Payment methods accepted
credit_card
Self-pay
Credit/debit card or bank transfer accepted.
verified
Private health insurance
Bupa, AXA, Aviva, Cigna, Vitality and WPA accepted. Pre-authorisation required for all insurance-funded bookings.
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Employer / EAP
Employer-funded and EAP referrals may be accepted.
Cancellation Policycheck_circle warning close
Cancellation & Rescheduling
We understand life happens. Please let us know as early as possible if you need to cancel or reschedule.
48+ hours notice
No charge
You can cancel or reschedule without a fee.
24-48 hours notice
50% fee charged
A partial fee may be applied due to the reserved clinical time.
Under 24 hours / DNA
Full fee charged
Non-attendance or very late cancellation is charged in full.
Appointments
Consultation Hours
Weekdays
- Mon
- 9am - 8pm
- Tue
- 9am - 8pm
- Wed
- 9am - 8pm
- Thu
- 9am - 8pm
- Fri
- 9am - 8pm
Weekend
- Saturday
- 10am - 4pm
- Sunday
- Closed
Video consultations: Available for most appointment types with a secure link sent by email.
Before your visit
Parking & Arrival Instructions
Parking instructions
- 01
Receive your parking QR code
On the day of your appointment you will receive a unique QR code via email or text. Check your messages on the morning of your appointment. If you have not received it by 8:30am, contact us at
info@sphereviewmedicare.co.uk - 02
Barrier entry
Present your QR code to the scanner at the parking barrier at the Arise Innovation Hub entrance to gain entry.
- 03
No registration required
You do not need to register your vehicle at reception. The QR code handles your authorisation automatically.
Arrival checklist
- check_circleArrive 10 minutes early to allow time for barrier entry and check-in.
- check_circleSign in at Arise Hub reception – inform staff you are here for an appointment with SphereView Medicare in Suite BIC116.
- check_circleReception will guide you to the appropriate waiting area and your consultation room.
- check_circleBring photo ID – required for all patients. For children, bring confirmation of parental responsibility.
- check_circleComplete all paperwork in advance – please return all forms from your welcome pack before your appointment.
Difficulty finding us? Contact us on the day
- Phone:
- +44 7344 000486
Remote appointments
Video Consultations
Secure video appointments are available for suitable visits.
- check_circleYour secure link and appointment details are emailed in advance.
- check_circleJoin from a private space with a reliable connection.
Confidentiality & Privacy
Your privacy
Your information is kept confidential and handled in line with UK GDPR. We only share it with your consent – except where the law or immediate safety requires it.
- check_circleYou can access or correct your records and ask how your data is used
- check_circleInformation goes to GPs, insurers or schools only when you agree
- check_circleRecords are encrypted and seen only by authorised clinical staff
Emergency: If there is immediate risk of harm, we may need to share information to protect safety. We will discuss this with you first when possible.
Feedback
Complaints procedure
If you have a concern or complaint please contact our Practice Manager. We respond in full within 20 working days.
- By email:
- complaints@sphereviewmedicare.co.uk
- Timeline:
- Acknowledged within 3 days · Full response within 20 working days
- Escalation:
- CQC: 03000 616161 · Healthwatch Essex: 0300 500 1895
Urgent support
Emergency & crisis
SphereView does not provide a 24/7 crisis service. If you or someone you know is in immediate danger please contact:
- emergency999 — Emergency services
- local_hospitalA&E — Nearest emergency department
- callNHS 111 — Non-emergency medical
- callEPUT Crisis Line: 0800 995 1000
Common questions
Frequently Asked Questions
How do I book my first appointment?add
Contact our team by email at info@sphereviewmedicare.co.uk or call us on +44 7344 000486. We will respond within 2 working days to confirm availability and send you a pre-appointment welcome pack.
Do I need a GP referral?add
No – you can self-refer directly to SphereView. However, we also accept referrals from GPs, SENCOs, solicitors, and other professionals. If using private health insurance, please check with your insurer first, as some plans require a GP referral.
How long will I wait for an appointment?add
We aim to offer appointments within 1-2 weeks – significantly faster than typical NHS waiting lists. Contact us to confirm current availability.
Are consultations available online?add
Yes. We offer secure, NHS-grade encrypted video consultations for most appointment types. In-person appointments are available at our Chelmsford clinic.
What happens at my first appointment?add
Your first appointment is a comprehensive assessment – typically 60–90 minutes. Your clinician will take a full history, explore your concerns collaboratively, and begin forming a clinical picture.
Do you accept health insurance?add
Yes. We accept Bupa, AXA, Aviva, Cigna, Vitality, WPA and EAP-funded referrals. Pre-authorisation from your insurer is required before your appointment.
What is your cancellation policy?add
We ask for at least 48 hours’ notice to cancel or reschedule without charge. Cancellations made within 24–48 hours will incur a 50% session fee. Cancellations within 24 hours or non-attendance will be charged at the full session fee.
Are my sessions confidential?add
Yes. Everything you share is treated in strict confidence. In rare circumstances, confidentiality may need to be broken – for example, if there is a serious risk of harm to you or others. We will always discuss this with you first wherever possible.