Privacy Policy

SphereView Medicare Ltd (company number 16751347) is the data controller for personal information processed through this website and our clinical services. Our registered office is at BIC116, Alan Cherry Dr, Chelmsford CM1 1QT, United Kingdom.

You can contact us about data protection at info@sphereviewmedicare.co.uk or by post to the address above.

We collect information necessary to deliver safe clinical care, manage appointments, respond to enquiries, and meet legal and regulatory obligations.

We process personal data under UK GDPR lawful bases including contract (delivering booked services), legal obligation (safeguarding, regulatory, and tax duties), vital interests (emergency situations), and legitimate interests (service improvement and secure administration).

Special category health data is processed for the provision of health or social care, with explicit consent where required for non-clinical communications.

Your information is used to assess, treat, and coordinate care; communicate appointment details; issue invoices and clinical reports; respond to referrals; and maintain accurate clinical records.

We do not sell personal data. We share information only with your consent, where required for direct care (for example GPs, schools, or insurers with your agreement), or where we have a legal or safeguarding duty.

Clinical records are retained in line with NHS and professional body guidance, typically for a minimum of eight years after last contact (longer for children and adolescents). Non-clinical enquiry data is retained only as long as needed for the purpose collected.

We apply appropriate technical and organisational measures including access controls, secure hosting, and staff confidentiality training.

When you submit our contact form or newsletter signup, we collect the information you provide (such as your name, email address, and message) solely to respond to your enquiry or send the updates you have requested.

Form submissions are transmitted securely to our team by email. We record that you confirmed our Privacy Policy at the time of submission. Please avoid including detailed clinical or health information in website forms — we will arrange secure channels for clinical discussions.

Enquiry data is retained only as long as needed to respond and manage any follow-up, then deleted or archived in line with our retention schedule unless a clinical relationship is established.

If you sign up for resource updates, we process your email address based on your consent. You may withdraw consent and unsubscribe at any time by contacting info@sphereviewmedicare.co.uk.

We do not use website forms to send unrelated marketing without your explicit agreement.

We use essential cookies and local storage to remember your cookie preferences. Analytics cookies (such as Google Analytics) are only loaded if you choose to accept them via our cookie banner or cookie settings.

See our Cookie Policy for details on each category and how to change your choice at any time.

We use trusted service providers to operate our website and communications, including hosting (Hostinger), email delivery (SMTP), and analytics (Google Analytics, when you have consented). These providers process data on our instructions and under appropriate contractual safeguards.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place as required by UK data protection law.

You have the right to request access, rectification, erasure (where applicable), restriction, portability, and to object to certain processing. You may withdraw consent for non-essential communications at any time.

To exercise your rights, contact info@sphereviewmedicare.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).